Returns and Exchange Form Template
This form is for stores and customers handling returns or exchanges for mailed orders. It includes fields for order number, name, email, and date, plus line items for SKU, item, quantity, reason code, and refund or exchange choice. The reason codes are 1 Wrong size, 2 Changed mind, 3 Damaged, 4 Not as described, and 5 Wrong item sent.
Free printable · PDF
- 1 page
- US Letter — choose “Fit to page” for A4
- PDF, 50 KB
Free for personal, family and classroom use.
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Print it on Letter paper and fill in one form for each return request. Use the item rows to list each product being sent back, then mark the reason code and refund or exchange option. It can be completed by hand or saved as a DOCX or PDF for digital use.
Good for
- Track returned items by order
- Record refund or exchange requests
- List return reasons for each SKU
Tip: Print single-sided so the full item list and reason codes stay easy to read.
5 files · DOCX, PDF, XLSX
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This sheet plus 4 more in one download, with the editable Word and Excel files. Editable Word and Excel packing slip templates (standard, with prices, with returns section), a gift slip, a returns form and an order packing checklist.
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